I am a positive thinker. You have to have this positive energy to get somewhere.

If you go 90 yards in a hundred-yard race, you come last. Usain Bolt slows down for the last half a yard, but for 99 yards, he is that far ahead that he can. In our business, you can't be far enough ahead. It is such a competitive marketplace.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

They already know all about brands... but what 16- and 17-year-olds won't necessarily have is experience of the world of work. The more that businesses get involved with schools, the better, because businesses sometimes complain that students don't have what they require to succeed in work.

Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.

It's all about quality of life and finding a happy balance between work and friends and family.