Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.

It is a free world. It is a dynamic of our new day and age: technology is everywhere.

I believe we must go further in redefining what United's corporate citizenship looks like in our society... and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate.

For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself.

We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

We've seen over time that countries that have the best economic growth are those that have good governance, and good governance comes from freedom of communication. It comes from ending corruption. It comes from a populace that can go online and say, 'This politician is corrupt, this administrator, or this public official is corrupt.'

Everything good and bad about technology would be magnified by implanting it deep in brains. Is the risk of brain-hacking outweighed by the societal benefits of faster, deeper communication, and the ability to augment our own intelligence?

We must learn to set our emotions aside and embrace what science tells us. GMOs and nuclear power are two of the most effective and most important green technologies we have. If - after looking at the data - you aren't in favour of using them responsibly, you aren't an environmentalist.

Genetically modified organism (GMO) foods are feared and hated by environmentalists and the public alike. Yet the scientific assessment of GMOs is remarkably different. Every major scientific evaluation of GMO technology has concluded that GMOs are safe for human consumption and are a benefit to the environment.

The final frontier of the digital technology is integrating into your own brain.

Technology is vital. We have to have development in new technology if we're going to solve these environmental problems without throwing humanity back in poverty.

Solar power is going to be absolutely essential to meeting growing energy demands while staving off climate change.

Neural implants could accomplish things no external interface could: Virtual and augmented reality with all five senses; augmentation of human memory, attention, and learning speed; even multi-sense telepathy - sharing what we see, hear, touch, and even perhaps what we think and feel with others.

I have an 'office,' technically. I never use it. I work on a couch in my living room, with my laptop on my lap, looking out the windows. I love space and green things. And I'm an incredibly casual person. I slouch. I close the laptop and just lie on the couch for a while if I need to think. I put my feet up on a table while I type.

On almost every environmental issue I care about, in fact, I've been wrong at one point or another. I used to think that climate change was no big deal, that most environmental problems were massive exaggerations, that oil reserves were effectively unlimited, and more.

Threats that could wipe out the bulk of life on earth abound. Planetary catastrophe could come in the form of a killer asteroid impact, the eruption of massive supervolcanoes, a nearby gamma ray burst that sterilizes the earth, or by human-driven environmental collapse.

Environmental concern is a phenomena that tends to rise in a nation after a certain level of wealth.

Producing food to eat is the single most destructive environmental activity humans engage in.

People are wired for lots of things. We're wired for novelty. We're wired for humor. We're wired for new pieces of information that surprise us in some way or add value to our lives. We're wired for fear.

The accumulated knowledge of materials, computing, electromagnetism, product design, and all the rest that we've learned over the last several centuries converts a few ounces of raw materials worth mere pennies into a device with more computing power than the entire planet possessed fifty years ago.

As a leader, you must consistently drive effective communication. Meetings must be deliberate and intentional - your organizational rhythm should value purpose over habit and effectiveness over efficiency.

Before you can trust your team to make decisions better than you would have, you need to build their capability to connect the dots.

Jazz is smooth and cool. Jazz is rage. Jazz flows like water. Jazz never seems to begin or end. Jazz isn't methodical, but jazz isn't messy either. Jazz is a conversation, a give and take. Jazz is the connection and communication between musicians. Jazz is abandon.

To succeed, you will soon learn, as I did, the importance of a solid foundation in the basics of education - literacy, both verbal and numerical, and communication skills.

The very nature of finance is that it cannot be profitable unless it is significantly leveraged... and as long as there is debt, there can be failure and contagion.

In the absence of the gold standard, there is no way to protect savings from confiscation through inflation. There is no safe store of value.

Any informed borrower is simply less vulnerable to fraud and abuse.

Finance is wholly different from the rest the economy.

Fear and euphoria are dominant forces, and fear is many multiples the size of euphoria. Bubbles go up very slowly as euphoria builds. Then fear hits, and it comes down very sharply. When I started to look at that, I was sort of intellectually shocked. Contagion is the critical phenomenon which causes the thing to fall apart.

One of the major problems with China is that its innovation is largely borrowed technology.

Chinese productivity is the highest in the world but the way they do it is by borrowing the technology from abroad, either by joint ventures or other means.

We need, in effect, to make the phantom 'lock-boxes' around the trust fund real.

I do not understand where the backing of Bitcoin is coming from. There is no fundamental issue of capabilities of repaying it in anything which is universally acceptable, which is either intrinsic value of the currency or the credit or trust of the individual who is issuing the money, whether it's a government or an individual.

Corruption, embezzlement, fraud, these are all characteristics which exist everywhere. It is regrettably the way human nature functions, whether we like it or not. What successful economies do is keep it to a minimum. No one has ever eliminated any of that stuff.

You have to really stretch your imagination to infer what the intrinsic value of Bitcoin is. I haven't been able to do it. Maybe somebody else can.

The Internet has given us 10 or 15 new styles of communication: long messages like blogging, and then short messages like texting and tweeting. I see it all as part of an expanding array of linguistic possibilities.

What turns teenagers on more than the Internet these days? If you can get a language out there, the youngsters are much more likely to think it's cool.

Language has no independent existence apart from the people who use it. It is not an end in itself; it is a means to an end of understanding who you are and what society is like.

Bilingualism lets you have your cake and eat it. The new language opens the doors to the best jobs in society; the old language allows you to keep your sense of 'who you are.' It preserves your identity. With two languages, you have the best of both worlds.

Academics don't normally manage to alter people's way of thinking through their strength of argument.

Enshrined in a language is the whole of a community's history and a large part of its cultural identity. The world is a mosaic of visions. To lose even one piece of this mosaic is a loss for all of us.

English has been this vacuum cleaner of a language, because of its history meeting up with the Romans and then the Danes, the Vikings and then the French and then the Renaissance with all the Latin and Greek and Hebrew in the background.

Ever since the arrival of printing - thought to be the invention of the devil because it would put false opinions into people's minds - people have been arguing that new technology would have disastrous consequences for language.

People are very ready to criticize other people's accents. There's no correlation between accents and intelligence or accents and criminality, but people do make judgments.

Communication is at the very core of our society. That's what makes us human.

'WhatsApp' began as a simple idea: ensuring that anyone could stay in touch with family and friends anywhere on the planet, without costs or gimmicks standing in the way.

Advertising isn't just the disruption of aesthetics, the insults to your intelligence and the interruption of your train of thought. At every company that sells ads, a significant portion of their engineering team spends their day tuning data mining, writing better code to collect all your personal data.

To communicate through silence is a link between the thoughts of man.

What sculptors do is represent the essence of gesture. What is important in mime is attitude.