To me, the #1 key to success is 'creating lasting positive change in yourself and others.' That is what is most rare, most difficult, and most valuable about leading people.

Our inner beliefs trigger failure before it happens. They sabotage lasting change by canceling its possibility. We employ these beliefs as articles of faith to justify our inaction and then wish away the result. I call them belief triggers.

My job is to show my clients that their anger is rarely someone else's fault. It's their flaw.

Americans get fatter and fatter and buy more and more diet books, but you don't lose weight by buying diet books - you go on a diet. It's easy to read a diet book, but it's hard to go on a diet.