One of the problems with computers, particularly for the older people, is they were befuddled by them, and the computers have gotten better. They have gotten easier to use. They have gotten less expensive. The software interfaces have made things a lot more accessible.

One of the biggest challenges we had in the first decade was not that many people had personal computers. There weren't that many people to sell to, and it was hard to identify them.

I do think that a general liberal arts education is very important, particularly in an uncertain changing world.

You have to get along with people, but you also have to recognize that the strength of a team is different people with different perspectives and different personalities.

And I'd say one of the great lessons I've learned over the past couple of decades, from a management perspective, is that really when you come down to it, it really is all about people and all about leadership.

My father still is a lawyer, and my mom was a teacher and then later a career counselor.