Poetry, I think, intensifies the reader's experience. If it's a humorous facet of the story, poetry makes it more exuberant. If it's a sad facet, poetry can make it more poignant.

In general, questions are fine; you can always seize upon the parts of them that interest you and concentrate on answering those. And one has to remember when answering questions that asking questions isn't easy either, and for someone who's quite shy to stand up in an audience to speak takes some courage.