We're all working together; that's the secret.

Appreciate everything your associates do for the business.

The key to success is to get out into the store and listen to what the associates have to say.

All of us profit from being corrected - if we're corrected in a positive way.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

High expectations are the key to everything.

I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.

I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

Swim upstream. Go the other way. Ignore the conventional wisdom.

If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.

Give ordinary folk the chance to buy the same things as rich people.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

Celebrate your successes. Find some humor in your failures.