Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.

Great people have great values and great ethics.

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.

Great salespeople are relationship builders who provide value and help their customers win.